Our policy lasts 30 days after delivery of an item. If 30 days have gone by since receiving your item, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. Email us at email@example.com for return instructions.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for proper return address and exchange instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, contact us at firstname.lastname@example.org for proper return address and instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $79.99, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
1. When will my order be shipped?
Once you have placed your order, your information will undergo a verification and anti-fraud process. This is for us to make sure that we have valid shipping information. If not, we will send an email to update the information we have on file. Please respond to the email within 14 days otherwise, your order may be canceled. The verification process takes a maximum of 2-4 days after which we will email your tracking number.
2. How long does it take for an order to arrive?
This depends on the product ordered and your location. Typical delivery times are:
USA/Canada: From 7 – 21 days. Some products 3-5 days.
Europe: From 15 – 40 days (UK: 12-30 days)
Australia/New Zealand: From 12 – 25 days
All Others: From 20 – 60 days.
All shipping is insured. If your shipment does not arrive e.g. lost in transit, please contact us ASAP and we will sort it out for you.
If for whatever reason your goods do not arrive, you will be refunded in FULL. THAT’S OUR GUARANTEE!
IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.
3. Will I have a tracking number?
We will send you a tracking number via email. In some cases, it may take up to 5 days to receive your tracking number. You can track your order from the link included in the email we send you, or via the “Track Order” page accessible in the main menu or footer of this website.
If you haven’t received your email, please check your spam folder. If the email is not in the spam folder contact us immediately so we are able to provide you with the relevant information.
4. I ordered 2+ items, but only received one… where’s the rest of my order?
We have a large range of products not stocked in-house. When you order multiple items in one transaction, they may be shipped separately to speed up your delivery. Don’t panic if you don’t receive all of your items at once, they are on the way.
5. Why have I not received any order confirmation details?
In most cases this is due to an incorrect email address, so please check this carefully! Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping and tracking notice. Please contact us without delay if an amendment is required and we will attend to it immediately.
6. What about Refunds & Returns?
Please read the Refunds & Returns page.
7. Will I need to pay customs duty or import duties?
Customs duty and fees depend on the laws of your country. In the majority of cases, you are not required to pay any customs duty or fees. We mark all our orders as low-value gifts. In addition, we send larger orders in separate packages to avoid such charges. As any duty or fees are determined by the authorities in the buyer’s country we suggest that you check with your country’s customs office to determine whether your purchases will be subject to any duty or fees.
If the order is detained by local customs, buyers are responsible for the customs clearance processing, including any duty or fees.
8. Do discount codes apply to sale items?
Yes, Discount codes are applied to all items sold.
9. I sent an email to Love Pets Now and have not received a response?
Please check our email address and try again. Additionally, you can contact us at our Fanpage on Facebook. We will reply within 24 hours.
10. Product Disclaimer for Anezone
If you are not completely satisfied with your chosen products or have any questions, please contact us immediately. Due to lighting, camera angles, manufacturing batches, degradation of images due to compression and other web tools, some colors may vary to the image shown.
11. Worldwide Shipping
Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.
Service Transit Time is provided by the carrier and excludes weekends and holidays. Note: If the packaging of the goods is damaged PLEASE DON’T SIGN THE DELIVERY DOCKET OR ACCEPT DELIVERY AND ADVISE US AS SOON AS POSSIBLE!
Due to lighting, camera angle, manufacturing batches, degradation of images due to compression and other web tools, some colors may vary to the image shown.
Our store prices are shown in your local currency but in $USD at checkout. All transactions will be processed in $USD through PayPal® and Stripe®.
If you have any questions concerning our items or services, please feel free to contact us first before you leave any negative comments. We will do our best to resolve any issues until you are 100% satisfied. Thanks!!